RETURN & REFUND POLICY
Last Updated: [5/1/2026]
1. General
This Return & Refund Policy applies to all purchases made through https://nayyir.net.
By placing an order, the customer acknowledges and agrees to the terms set out below.
2. No-Return Policy for Hygiene & Limited Items
Due to hygiene, safety, and luxury product standards, the following items are NOT eligible for return or exchange, unless proven to be defective upon delivery:
Jewelry
Shoes
Limited-edition or exclusive bags
Any item that has been worn, used, or altered
These items are non-returnable once delivered, as they cannot be resold for hygiene and quality reasons.
3. Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, you must notify us within 48 hours of delivery.
To request a review, please contact us at:
[email protected]
The request must include:
Order number
Clear photos or videos showing the defect
Description of the issue
All defect claims are subject to inspection and approval.
4. Resolution for Approved Defects
If a defect is confirmed, NAYYIR will, at its discretion:
Replace the item (subject to availability), or
Issue a refund to the original payment method
Shipping fees are refunded only if the item is confirmed defective.
5. Non-Defective Items
Returns or refunds will not be accepted for:
Change of mind
Size, color, or design preference
Incorrect address provided by the customer
Delays caused by shipping carriers or customs authorities
6. Sale & Discounted Items
Items purchased during sales, promotions, or with discount codes are final sale and non-refundable, unless defective.
7. International Orders
For international shipments:
Customers are responsible for customs duties, taxes, and clearance fees
NAYYIR is not responsible for delays caused by customs or border authorities
Returns due to customs refusal are not eligible for refund
8. Cancellation Policy
Orders cannot be cancelled once they have been processed or shipped.
9. Contact Information
For all return or defect inquiries, contact:
